I get a "Access Denied" error but my password is correct

This error happens when launching the cloud hosted application from the dashboard occassionally where it won't accept your password. A couple things to try to resolve this error:

1) If available, try the "more choices" selection and enter in just your email and password.

2) Clear Saved Windows Credentials:

  1. Close Cloud Session.
  2. From the Start menu, select Control Panel.
  3. Click User Accounts.
  4. Click Credential Manager.
  5. In the Windows Credentials and Generic Credentials section, remove any stored credentials referencing
    1. Click Details or Expand Arrow.
    2. Click Remove.
    3. Click Yes on the warning box.
    4. Repeat these steps until you remove all of the credentials associated with your email address.
  6. Close the Control Panel window.
  7. Launch Cloud Session again.

If you still get an error contact tech support ( or 800-659-3742 ext 4 or use the live chat feature if available on this page.)

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