Frequently Asked Questions
General questions about the ESHA software
Frequently Asked Questions about Genesis and Food Processor
- ★ Running ESHA Products on a Mac
- "The application was unable to start correctly (0xc0000be)."
- Can I create an editable PDF file from Genesis? Something which can be modified as a Vector file in Illustrator or Photoshop?
- Can I put my recipes (ingredients) into Folders (Groups)?
- Can I send my recipes to another Genesis owner without showing my ingredients?
- Can Protein be shown on the Nutrition Facts Panel (label) as %DV?
Genesis Foods and The Food Processor Technical Support
- ★ I am getting an Incorrect Database Version message when I start my program
- ★ Support Hours
- ★ Why am I seeing Sesame as an Allergen after updating Genesis R&D to version 11.11?
- 80004003 Invalid Pointer
- Cannot load Craxdrt9.dll
- Error "Failed to export report" when exporting the Reports PLUS to PDF.
Genesis Supplements Technical Support
Preferences and Settings
- Adding a Company Logo or Image to the Label Display
- Adding a Company Logo or Image to the Reports PLUS
- Adding a Company Logo or Image to the Standard Reports
- Adding a Recipe Specific Image to the Label Display
- Can I Add a Company Logo or Image to My Reports?
- Can I Declare a Specific Sugar Alcohol?
SQL Server, Database, and Utilities
- ★ Configure Windows Firewall to allow clients to connect to SQL Server
- ★ Error: "The request failed or the service did not respond in a timely fashion. Consult the event log or other applicable error logs for details error when starting SQL Server instance"
- ★ Grant Access to Additional Users in Food Processor and Genesis R&D Foods? (Windows Authentication)
- ★ Granting Access to Additional Users with Database Utility for Genesis Food and Food Processor
- ★ Manually Update the ESHA Database (Using Database Utility)
- Attaching the Database to your instance of SQL Server 2008 R2 or newer
ESHA Cloud Hosted Application
- Selecting a default PDF viewer on ESHA Cloud
- Saving files to your Mac computer
- Missing Dialog and Message Boxes Cloud Accounts
- Password is correct but cloud program says it is incorrect
- The display is wrong on the cloud version of the program. Columns are too narrow, text doesn't fit.
- This operation has been cancelled due to restrictions in effect on this computer.