Password is correct but cloud program says it is incorrect

This error usually has to do with saved credentials, follow these directions to clear them:

  1. Close Cloud Session.
  2. From the Start menu, select Control Panel.
  3. Click User Accounts.
  4. Click Credential Manager.
  5. In the Windows Credentials and Generic Credentials section, remove any stored credentials referencing
    1. Click Details or Expand Arrow.
    2. Click Remove.
    3. Click Yes on the warning box.
    4. Repeat these steps until you remove all of the credentials associated with your email address.
  6. Close the Control Panel window.
  7. Launch Cloud Session again.
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