When starting the program, you are met with a message similar to the one below:
To correct this, compare your current structure version with the expected structure version.
- If the current structure version is less than the expected structure version, there is need to update the database. This Knowledgebase Article is meant to guide you through updating your database structure version to meet what is the expected structure version.
- On the other hand, if the expected structure version is less than the current structure version, there is need to update your Trustwell software. Typically, this is the result of the database being updated to the current structure but the application has not yet been updated on your workstation. Contact your IT department for information on installing the client.
In either case, feel free to contact Support and we will help clarify.
Comments