There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected

This error generally happens when you have a limited internet connection or have a firewall or network that restricts the ability to download files during installation. The easiest way to fix this issue is to use the full installation file for Genesis or the Food Processor. You can get this file from ESHA Support via Live Chat on this page by supplying support your customer number.