My label is exporting as a solid black box or the right border of the label is thinner than the others

You will need to update to Genesis 11.5.273 and/or ESHA Port 4.5.273 or later. You can check your current version by going to the Home tab and choosing About.

To prevent the "black box" from happening, there is a need to edit a config file for the application.

Specifically following these steps (examples and specifics refer to Genesis, but the same applies to ESHA Port)

  1. Close Genesis.
  2. Navigate to the installation directory of the software. Typically:
    C:\Program Files (x86)\Esha Research\GenesisSQL
  3. Make a change to the .config file(s) for your version: (In 11.6.x you may have to change both .config files if the problem persists) 
    • GENESIS v11.5.x: Locate genesisSQL.exe.config.
    • GENESIS v11.6.x (or later): Locate genappsettings.config.
  4. Open this in a text editor.
  5. Look for a section of <appSettings>
  6. Within, look for the following 2 lines:
    <add key="openFileDirectory" value="" />
    <add key="drawLegacy" value="false" />
    • If present, change the "drawLegacy" line's value to true.  Like the following:
      <add key="drawLegacy" value="true" />
    • If not present, add these two lines in manually (can copy and paste).  Be sure to edit the "drawLegacy" line so its value is true.
  7. The section should look something like this when finished:
      <... />
      <add key="openFileDirectory" value="" />
      <add key="drawLegacy" value="true" />
  8. Click Save
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